by Bryan Rutberg | Aug 26, 2022 | Insights
You are surely familiar with the saying, “practice makes perfect.” Let’s add one more important p-word when it comes to business communication: preparation. The way you prepare before writing any type of business communication —whether it’s an email or an entire...
by Bryan Rutberg | Aug 4, 2022 | Insights
Good communication is not a natural skill — in business or otherwise. Our human instinct is to react with emotions and ego first, concerned with how a situation will impact me, and not to consider the impact on others. Excelling at communication means reversing course...
by Bryan Rutberg | Jul 13, 2022 | Insights
Ah, mid-year. Time to check in on those 2022 goals you set last winter. You’ll have plenty of reasons why you are where you are, good or bad, and for my money the best predictor of success is how your customers feel about you. Customer experience rankings describe how...
by Bryan Rutberg | Jun 29, 2022 | Insights
When you think about a speech or presentation, you probably think first about what gets said. Of course, it’s critical that our words match the message we are trying to get across. The whole experience for our audience, though, includes not only what we say, but how...
by Bryan Rutberg | Jun 21, 2022 | Insights
The warm weather has arrived and many of us are ready for that summertime frame of mind — longer days, more outdoor activities, and a relaxed pace of life. For some businesses this season is slower but that need not cause concern. Cyclical ups and downs are normal and...
by Bryan Rutberg | May 2, 2022 | Insights
There are eternal truths about employee ❤️ , things have always been true and are magnified now, during this so-called Great Resignation. The first is that employees don’t leave jobs — they leave managers. The second takes this idea a bit further and...
